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On August 28th we had two outdoor Fujitsu heat pumps installed. Great installation. Have used cooling on a couple of times and currently using the heat setting - working as promised.
Two Thomas Edison Electric employees were at my house today.
Chris Hepworth and Coady M?? installed a hot water heater and a new panel.
Both were excellent people. Very friendly, informative and professional.
They gave me the impression that they knew their jobs well and were committed
to doing them as well as they possibly could.
They did the work, cleaned up and left.
About 45 minutes later, I noticed our phone was not working properly.
I spoke to Eric in Summerside about the problem.
Eric said he would try to get it fixed.
I gave him a cell phone number and soon after, Coady phoned me.
Coady tried to talk me through possible fixes on the phone but nothing worked.
He said he would come to my house and try to fix it.
I said it is not critical for us to have a phone right now.
I was reluctant to have Coady come here on a hot Friday night
and said we were in no rush to have it fixed.
Now, here is the above and beyond part of this story.
Cory came in and after trying numerous things, found the problem and fixed it.
I was very pleased and told Coady that he was an exceptional employee who really cared
about doing his job well.
I also told Coady I would let Wayne know what a valuable employee he has in Coady.
And, that is the purpose of this letter.
Two of your men came here, did excellent work, and when a problem occurred, Coady came back and fixed it.
I am a satisfied Thomas Edison Electric customer.
Our experience with Thomas Edison Electric was first rate. We purchased a Fujitsu Heat Pump and every aspect of the experience including in-home consultation, sales and support and installation was professional. They pay close attention to detail and take pride in their work. Rating 5
I was very grateful to Jeff, Coady and the office staff for all your great job and kind help. I would love to say my family and I were really so impressed by the professional , hard, and efficient work done by Jeff and Coady. Especially my wife just was profuse in praise to their work. I suppose their working result was exquisite. You are all very kind. Rating 5
Thomas Edison Edison Electric installed our first Fujitsu heat pump in June 2017. We have to say they were super professional and the installation process was very quick. The air conditioning this summer in our newly renovated, open concept kitchen/living room was so wonderful as our house is very warm in the summer and can't believe how quickly it can heat this big room now that we are in the fall. We love it! They care about their products! Thank you to all the pleasant staff at Thomas Edison Electric. Rating 5
Darlene and Rheal Lacroix
Everyone was neat, tidy, and very professional. Would definitely refer Thomas Edison Electric to my friends.
We had Thomas Edison Electric come in and install heat pumps. From beginning to end these guys were professional, courteous, punctual and did a great job and tidied up after their work. Happy with my heat pumps!
Amazing company. Service they go beyond. Would highly recommend.
The Electricians who came to service the heat pump were very thorough, professional and knowledgeable. We were very happy with the service and wanted to say a special thank you to the technicians.
Mr. Ian Bowes
"We recently had security cameras installed at the Rodd
Charlottetown Hotel. The service of the installers was impressive. They went
above and beyond to get them up and running quickly. We had a power outage
and the installers came right in and fixed the problem. I highly recommend
Thomas Edison Electric as they were a delight to work with. Thank you!"
Rodd Charlottetown Hotel
"We really appreciated how Thomas Edison Electric called us to
remind us of our appointment and the follow up call to find out about their
service. that Proved to us that they really care about their customers."
"Thomas Edison installed my heat pump with great service then installed my automatic generator. These boys did quality work, and if they made a mess it was always cleaned up. Any questions they answered to my satisfaction, and if i had to phone the office the people who answered the phones were always polite and caring and I thank them for their honesty."
"The Technicians were not only conscientious about my concerns they were also conscientious and respectful of my home by wearing shoobies over their boots. They were also meticulous in their work. They cleaned up after the job was completed and did a walk about to make sure no tools were left behind. They were not only sociable, they also took the time to explain to me all the work that was done."
"What I appreciated about the Technicians from Thomas Edison Electric was their willingness to come to my home right away. Their promptness and efficiency made their service stand out in my mind. I really appreciated how friendly and courteous they were, even to my dog. I certainly would recommend Thomas Edison Electric."
Cathy Pfeifer Croken
"The Technicians from Thomas Edison Electric were the most polite Technicians I ever worked with. They took the time to explain what they were doing and why it had to be done. They came and did exactly what had to be done with no surprises. They cleaned up after the job was done and as a matter of fact it was cleaner than when they arrived. We also appreciated the fact that they left us colouring books for the safety program at Queen Elizabeth School. We will be happy to recommend Thomas Edison Electric to all our friends and neighbours."
"Amazing degree of professionalism. They were held up at another job and took the time to call me to inform me that they were running late. I told them they need not bother wearing boot protectors but they insisted on doing so to keep my home clean. I never experienced such wonderful customer service and I think they should win an award from the Better Business Bureau."
"I felt very safe and secure with the technicians. They responded in a reasonable time and when they arrived they were very pleasant and courteous. They took the time to explain the work that was accomplished and cleaned up after the job was done. I felt entirely comfortable with the Thomas Edison Electric Technicians and loved the experience."
"I really appreciated their honesty and there was great communication between us. Honesty will be the factor in hiring them again and I felt the options they presented to me were valuable."
"The Technicians were quick to respond and easy to contact. They did a great job and the Techs were easy to talk to. It was a very positive experience for me."
"You can rely on the work done by Thomas Edison Electric. They presented their paperwork to me included their licenses and I appreciated the guarantee. They even went beyond the job by checking out my GFCI outside and explaining how the electricity works in my home for example split plugs. The Technicians were courteous and respected by home."
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In a few short years, Thomas Edison Electric has become a leading company for installing and servicing heating and cooling systems. Our growth has led us to open our doors to a new company, HydroKleen Atlantic, which has the only System in the world that is designed for cleaning ductless mini-split heat pumps. Our client’s health is important to us; therefore, we have invested in a System that is certified by the Asthma Society. This means that the method and solution used is safe to use in their home. This ensures exceptional customer service to anyone who contacts us. 1-833-245-5336 www.hydrokleenatlantic.ca